We know cancellations can be a pain. From increased workload to the stress of reselling rooms, they make your day-to-day more challenging. Worst case scenario, they can lead to lost revenue.
That’s why, as part of our commitment to you and our partnership, we’ve launched an initiative to reduce harmful cancellations at your property.
We know cancellations can be a pain. From increased workload to the stress of finding a new guest, they make your day-to-day more challenging. Worst case scenario, they can lead to lost revenue.
That’s why, as part of our commitment to you and our partnership, we’ve launched an initiative to reduce harmful cancellations at your property.
We now have teams dedicated to investigating and solving your biggest challenges when it comes to cancellations, and we’ve already made changes based on your feedback:
person_pin “Most times there are invalid credit cards and when guests cancel within our policy we simply lose revenue”
Feedback like this tells us that we can do more to help you secure revenue. That’s why we’ve developed innovations on our website that help you:
person_pin “If it is a genuine reason to cancel, then we would appreciate knowing”
We realised that not all cancellations are the same – sometimes you want to know whether you should strictly enforce your policies or make a compassionate exception. To help you stay informed, we now ask every guest to share their reasons for cancelling.
Body copy talking about taking feedback on board and making several small improvements to our products and services. These innovations will attract the right guests and make the most of this peak season. This is what a link would look like too. Body copy talking about taking
Just two of the brains behind Booking.com’s cancellation initiative.
They work with hundreds of colleagues conducting research and driving innovation to reduce cancellations. Some of you may have seen them present at our global partner events conference, Click.
Body copy talking about taking feedback on board and making several small improvements to our products and services. These innovations will attract the right guests and make the most of this peak season. This is what a link would look like too. Body copy talking about taking
Read our article on top 7 tips to reduce cancellations in the Partner Help Centre.
Partners like you are already discussing cancellations in the Partner Forum.
Body copy talking about taking feedback on board and making several small improvements to our products and services. These innovations will attract the right guests and make the most of this peak season.
Body copy talking about taking feedback on board and making several small improvements to our products and services.
Body copy talking about taking feedback on board and making several small improvements to our products and services. These innovations will attract the right guests and make the most of this peak season.
Body copy talking about taking feedback on board and making several small improvements to our products and services. These innovations will attract the right guests and make the most of this peak season.
Body copy talking about taking feedback on board and making several small improvements to our products and services.
Body copy talking about taking feedback on board and making several small improvements to our products and services. These innovations will attract the right guests and make the most of this peak season.
These are bookers who may not intend to stay at your property. We want to reduce this way of using our site as much as possible. How?
These bookers might be keeping their options open, might not trust their first choice or might not be the decision maker in their household. So how do we help them be more decisive and decrease overlapping bookings?
These bookers want to stay at your property – how can we make sure they actually do? Or if they do need to cancel, how can we make this happen faster and with minimal stress on your end?